Joint Programming Initiative

More Years, Better Lives

The Potential and Challenges of Demographic Change

Intersectoral Patient Satisfaction Questionnaire
Sektorübergreifende Patientenzufriedenheitsbefragung

Topic
Wellbeing
Health and Performance
Relevance for this Topic
Country Austria
URL
Not available
Not available
More Topics

Governance

Contact information

Sonja Gleichweit and Reinhard Kern
Health Austria (GÖG) and its Institute for Quality in Health Services (BIQG) on behalf of the Ministry of Health (BMG)
Stubenring 6
1010 Vienna
Austria
Phone: 43151561127
Email: reinhard.kern(at)goeg.at / sonja.gleichweit(at)goeg.at
Url: Not available

Timeliness, transparency

The questionnaire was conducted between November 2010 and March 2011 and the main findings published in June 2011.

Type of data


Survey

Type of Study


Self-report study (questionnaire), occasional

Data gathering method

Self-administered questionnaire

Type of data


Survey

Type of Study


Self-report study (questionnaire), occasional

Data gathering method

Self-administered questionnaire


Access to data

Conditions of access


Individual level data is available to participant hospitals/care facilities through an online evaluation tool (Online-Auswertungstool) that is not available to the public.


Anonymised individual-level data


The data is only available in German.

Access to data

Conditions of access


Individual level data is available to participant hospitals/care facilities through an online evaluation tool (Online-Auswertungstool) that is not available to the public.


Anonymised individual-level data


The data is only available in German.


Coverage


Data was collected between 2010 and 2011. The sample size included 21,780 persons who had completed the questionnaire. The completion of the questionnaire was voluntary and in total, 99,000 questionnaires were originally distributed among patients in participating care facilities.


2010/2011


NA


Patients staying in 49 participating in-patient care facilities for at least 2 nights


NA


Population aged 14 and over


Not representative of population or any target groups


Data collected on: Basic demographic data (age, gender); Health status prior to in-patient stay (including lab tests done prior to hospitalisation and whether these tests were unnecesssarily repeated upon admission); Health reason for in-patient stay; Hospital admission; Care during in-patient stay; Subjective evaluation of personnel and care, and of coordination between various health care providers; Patient satisfaction with various aspects of care Corresponds to Health and Performance and Wellbeing Topics


• "Intersectoral Patient Questionnaire: Results from the 2010/2011 Questionnaire" (Sektorenübergreifende Patientenbefragung: Ergebnisse der Befragung 2010/2011)

Coverage


Data was collected between 2010 and 2011. The sample size included 21,780 persons who had completed the questionnaire. The completion of the questionnaire was voluntary and in total, 99,000 questionnaires were originally distributed among patients in participating care facilities.


2010/2011


NA


Patients staying in 49 participating in-patient care facilities for at least 2 nights


NA


Population aged 14 and over


Not representative of population or any target groups


Data collected on: Basic demographic data (age, gender); Health status prior to in-patient stay (including lab tests done prior to hospitalisation and whether these tests were unnecesssarily repeated upon admission); Health reason for in-patient stay; Hospital admission; Care during in-patient stay; Subjective evaluation of personnel and care, and of coordination between various health care providers; Patient satisfaction with various aspects of care Corresponds to Health and Performance and Wellbeing Topics


• "Intersectoral Patient Questionnaire: Results from the 2010/2011 Questionnaire" (Sektorenübergreifende Patientenbefragung: Ergebnisse der Befragung 2010/2011)


Linkage


NA


No linkage is possible as data is anonymised from the outset.

Linkage


NA


No linkage is possible as data is anonymised from the outset.


Data quality


Not reported


Not reported


Not reported

Data quality


Not reported


Not reported


Not reported


Applicability


Strengths: The survey captures patient reported health status prior to hospitalisation and potentially significant information about integration and coordination of care. There is a comprehensive array of matters on which users can state their opinion and the Likert Scale is used for item responses. Weaknesses: Self-administered questionnaire of self-reported data (e.g. health status and reason for in-patient stay are self-reported) is not methodologically rigorous and does not include outpatient services. This is not a representative sample and there was a high non-response rate.

Applicability


Strengths: The survey capturespatient reported health status prior to hospitalisation and potentially significant information about integration and coordination of care. There is a comprehensive array of matters on which users can state their opinion and the Likert Scale is used for item responses. Weaknesses: Self-administered questionnaire of self-reported data (e.g. health status and reason for in-patient stay are self-reported) is not methodologically rigorous and does not include outpatient services. This is not a representative sample and there was a high non-response rate.


  • The information about this dataset was compiled by the author:
  • Maria M. Hofmarcher
  • (see Partners)