Intersectoral Patient Satisfaction Questionnaire
Sektorübergreifende Patientenzufriedenheitsbefragung
| Topic |
Health and Performance
Wellbeing
|
| Relevance for this Topic |
|
| Country | Austria |
| URL |
Not available
Not available
|
| More Topics |
Governance
Contact information
Sonja Gleichweit and Reinhard Kern
Health Austria (GÖG) and its Institute for Quality in Health Services (BIQG) on behalf of the Ministry of Health (BMG)
Stubenring 6
1010 Vienna
Austria
Phone: 43151561127
Email: reinhard.kern(at)goeg.at / sonja.gleichweit(at)goeg.at
Url:
Not available
Timeliness, transparency
The questionnaire was conducted between November 2010 and March 2011 and the main findings published in June 2011.Coverage
Data was collected between 2010 and 2011.
The sample size included 21,780 persons who had completed the questionnaire. The completion of the questionnaire was voluntary and in total, 99,000 questionnaires were originally distributed among patients in participating care facilities.
2010/2011
NA
Patients staying in 49 participating in-patient care facilities for at least 2 nights
NA
Population aged 14 and over
Not representative of population or any target groups
Data collected on: Basic demographic data (age, gender); Health status prior to in-patient stay (including lab tests done prior to hospitalisation and whether these tests were unnecesssarily repeated upon admission); Health reason for in-patient stay; Hospital admission; Care during in-patient stay; Subjective evaluation of personnel and care, and of coordination between various health care providers; Patient satisfaction with various aspects of care
Corresponds to Health and Performance and Wellbeing Topics
• "Intersectoral Patient Questionnaire: Results from the 2010/2011 Questionnaire" (Sektorenübergreifende Patientenbefragung: Ergebnisse der Befragung 2010/2011)
Coverage
Data was collected between 2010 and 2011.
The sample size included 21,780 persons who had completed the questionnaire. The completion of the questionnaire was voluntary and in total, 99,000 questionnaires were originally distributed among patients in participating care facilities.
2010/2011
NA
Patients staying in 49 participating in-patient care facilities for at least 2 nights
NA
Population aged 14 and over
Not representative of population or any target groups
Data collected on: Basic demographic data (age, gender); Health status prior to in-patient stay (including lab tests done prior to hospitalisation and whether these tests were unnecesssarily repeated upon admission); Health reason for in-patient stay; Hospital admission; Care during in-patient stay; Subjective evaluation of personnel and care, and of coordination between various health care providers; Patient satisfaction with various aspects of care
Corresponds to Health and Performance and Wellbeing Topics
• "Intersectoral Patient Questionnaire: Results from the 2010/2011 Questionnaire" (Sektorenübergreifende Patientenbefragung: Ergebnisse der Befragung 2010/2011)
Applicability
Strengths:
The survey capturespatient reported health status prior to hospitalisation and potentially significant information about integration and coordination of care. There is a comprehensive array of matters on which users can state their opinion and the Likert Scale is used for item responses.
Weaknesses:
Self-administered questionnaire of self-reported data (e.g. health status and reason for in-patient stay are self-reported) is not methodologically rigorous and does not include outpatient services. This is not a representative sample and there was a high non-response rate.
Applicability
Strengths:
The survey captures patient reported health status prior to hospitalisation and potentially significant information about integration and coordination of care. There is a comprehensive array of matters on which users can state their opinion and the Likert Scale is used for item responses.
Weaknesses:
Self-administered questionnaire of self-reported data (e.g. health status and reason for in-patient stay are self-reported) is not methodologically rigorous and does not include outpatient services. This is not a representative sample and there was a high non-response rate.
- The information about this dataset was compiled by the author:
- Maria M. Hofmarcher
- (see Partners)